FISH POLICY *
We offer a 24 hour guarantee on Freshwater and Saltwater fish (see exclusions below) under the following terms:
- The fish must be frozen and returned to the store with a sample of the water from the tank (at least 1 cup) for testing within 24 hours of purchase.
- Water parameters must be: Ammonia Oppm, Nitrite Oppm, Nitrates >20ppm, pH in suitable range for fresh/saltwater.
- No visible signs that the fish suffered aggression from another fish in your tank.
- Customer must provide the original sales receipt.
Upon determination that above terms are met, the customer will be given a replacement or full/partial store credit at the discretion of management.
*There is no guarantee on fish sold as “Crazy Deals,” “Fish In The Bag” or other major store sales where “No Guarantee” is advertised in-store, by email or social media.
EXCLUSIONS – CORALS, INVERTEBRATES, SEAHORSES & PIPEFISH
There is no guarantee on corals, coral frags, invertebrates (crabs, shrimp, etc), seahorses or pipefish.
DRY GOODS AND EQUIPMENT
Dry Goods And Equipment may be returned within 7 days for store credit provided they are unopened / unused. The customer must produce the original sales receipt at time of return.